Refund Policy

1. General Refund Policy

At RushTickets, we strive to ensure a smooth and fair ticket booking experience. However, because we act as an intermediary platform for event organizers, our refund policy is designed to balance the needs of both attendees and organizers.

Specifically, we offer a 30-day return or refund period if you are dissatisfied with a purchase, subject to the conditions below.

2. Eligibility for Refunds

• Refund requests must be submitted within 30 days of the original purchase.
• Refunds are generally not available for events that have already taken place.
• If an event is cancelled or significantly rescheduled, you are entitled to a full refund as per the event organizer's policy.

3. Organisers' Refund Policies

Individual event organizers may have their own specific refund policies that override our general policy. Please review the specific event page before purchasing your ticket to understand the organizer's terms.

4. How to Request a Refund

To request a refund, please contact us at support@rushtickets.co.za with your order number and the reason for your request. Our support team will review your request and get back to you within 3-5 business days.

5. Processing Fees

Please note that service and payment fees (e.g., Paystack transaction fees) are generally non-refundable as they cover the costs of processing your transaction.

6. Contact Us

If you have any questions about this Refund Policy, please contact us at support@rushtickets.co.za.